Have you heard about the two brothers? One could make you mad inviting you to dinner. The other one could tell you to go to hell and have you looking forward to the trip.
Regardless of your role in life, there is a lesson for all of us.
The communication process is roughly 94% nonverbal and 6% verbal. That is why a simple email exchange can become very emotional, the reader is forced to put in their own non verbal or emotion.
Some suggestions for your next tough conversation.
Lose the whole I am the boss attitude. If you have to spend time reminding them
that you are the boss or the manager, you have bigger problems. Instead, talk to them about their responsibilities and make sure that they are clear on your expectations.
2. Provide specific examples of how they are not achieving those expectations, break it down. You are not hitting your sales goals is the result of other problems. A better approach is to go through the sales process and find the real issues.
3. Allow the employee time to say whatever they want to say. People need to feel respected, you earn their respect when you truly listen.
Make sure that everyone is clear on the plan. Notice, I said clear, not that everyone agreed. Here is where you might have to remind them of your responsibility of making sure they achieve their expectations. Have them write out the steps they are going to take to correct the problem.
Don’t have a dog house. Always end a tough conversation with a reminder that this is not personal and it is over when they leave the office.
If you have some tough conversations to have, try these simple steps and decide which brother you want to be like. Have a great week, I will see you later.
The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group. Check out my speaking demo then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.
About Me
- Steve Willoughby
- Branson, Missouri, United States
- A marketing consultant, a radio personality, a proven public speaker. Steve Willoughby is ready to inspire, motivate and entertain your group.
Saturday, January 22, 2011
Saturday, January 15, 2011
Take care of what ya got!
Are you taking care of what you have been given?
A weird question to start our visit this week, but yet one that is worthy of consideration. It is very easy to fall victim to the “ if I had” or the “when I” that sometimes we don’t concern ourselves with what we have now.
Have you ever said or thought?....
If I had more money, I would...
If I had more time, I would...
When I get married, I will...
When we have kids, we will...
When I retire, I will...
You know that I am a big fan of goals, dreams, and plans. Just don’t miss out on life because you are always in the goals, dreams and plans mode. I once worked for a man who prided himself on never being “tactical.”
You know what happened? Not much. We had great plans, statements, and visions. We just never really implemented anything. Again, plans, statements, and visions are an important part of life and a business, but it sure helps to occasionally accomplish some things too.
My challenge to you this week, be in the moment. Be thankful for what you have, and super serve what you have.
To the sales person, take great care of your smaller accounts and you will be amazed how they will grow.
To mom and dad, enjoy the time you have with your kids, and who knows, they may want to spend time with you when they get older.
To the married couple, make time for each other. Time is precious and so is your relationship.
To the tired, take time to rest. Turn off the cell phone and your mind and rejuvenate.
Live in the moment this week, go do the things that you need to do everyday. At the end of the week, you may just find that you got a whole lot more accomplished.
Have a great week, see you later!
The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group.
Click here to see my speaking demo then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.
A weird question to start our visit this week, but yet one that is worthy of consideration. It is very easy to fall victim to the “ if I had” or the “when I” that sometimes we don’t concern ourselves with what we have now.
Have you ever said or thought?....
If I had more money, I would...
If I had more time, I would...
When I get married, I will...
When we have kids, we will...
When I retire, I will...
You know that I am a big fan of goals, dreams, and plans. Just don’t miss out on life because you are always in the goals, dreams and plans mode. I once worked for a man who prided himself on never being “tactical.”
You know what happened? Not much. We had great plans, statements, and visions. We just never really implemented anything. Again, plans, statements, and visions are an important part of life and a business, but it sure helps to occasionally accomplish some things too.
My challenge to you this week, be in the moment. Be thankful for what you have, and super serve what you have.
To the sales person, take great care of your smaller accounts and you will be amazed how they will grow.
To mom and dad, enjoy the time you have with your kids, and who knows, they may want to spend time with you when they get older.
To the married couple, make time for each other. Time is precious and so is your relationship.
To the tired, take time to rest. Turn off the cell phone and your mind and rejuvenate.
Live in the moment this week, go do the things that you need to do everyday. At the end of the week, you may just find that you got a whole lot more accomplished.
Have a great week, see you later!
The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group.
Click here to see my speaking demo then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.
Saturday, January 8, 2011
Maybe you need to let go of something?
I can't be the only person who sometimes tries to carry too many things. Sometimes, it's comical. I have my cup of coffee in one hand, my computer bag in the other, and I am trying to unlock the building. Finally, I decide the best thing to do is put down the computer bag and coffee, and all of sudden the building is much easier to unlock. Common sense rules again.
This simple concept can help you with more than just getting into a building.
How many items are you trying to "juggle" mentally. Are there some items that you should put down before you drop them all?
Even the best jugglers in the world have their limit. Can you add by subtracting? What happens if you step away from a few things and really focus on a few of the major items in your life.
What about your business? Have you gotten so caught up in doing more and being more that you have lost the edge that helped you be where you are today?
This week, I challenge you to look at all areas of your life and see if you have lost focus.
Have a great week, I will see you later.
The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group. Check out my speaking demo then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.
This simple concept can help you with more than just getting into a building.
How many items are you trying to "juggle" mentally. Are there some items that you should put down before you drop them all?
Even the best jugglers in the world have their limit. Can you add by subtracting? What happens if you step away from a few things and really focus on a few of the major items in your life.
What about your business? Have you gotten so caught up in doing more and being more that you have lost the edge that helped you be where you are today?
This week, I challenge you to look at all areas of your life and see if you have lost focus.
Have a great week, I will see you later.
The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group. Check out my speaking demo then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.
Saturday, January 1, 2011
Want Change? Then Change!
Some simple recipes.
Bread + Toaster = Toast
Water + Freezer = Ice
Milk + Chocolate = Chocolate Milk
Use any of those formulas and expect a different outcome would be foolish. The ingredients dictate the results.
How many areas of your life are you expecting a foolish outcome? Some examples:
Never spending any quiet time with God and expecting a close relationship.
Never taking time to make your spouse a priority and expecting your marriage to be strong.
A poor diet and no exercise and expecting to be in shape.
Complaining about your boss and constantly telling yourself you can't and expecting success at work.
Expecting your staff to change while you do the same thing and expecting growth.
I challenge you to look at one area of your life and focus on the changes that YOU need to make, and make them.
Here is to a great 2011! I will see you later.
The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group. Check out my speaking demo then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.
Bread + Toaster = Toast
Water + Freezer = Ice
Milk + Chocolate = Chocolate Milk
Use any of those formulas and expect a different outcome would be foolish. The ingredients dictate the results.
How many areas of your life are you expecting a foolish outcome? Some examples:
Never spending any quiet time with God and expecting a close relationship.
Never taking time to make your spouse a priority and expecting your marriage to be strong.
A poor diet and no exercise and expecting to be in shape.
Complaining about your boss and constantly telling yourself you can't and expecting success at work.
Expecting your staff to change while you do the same thing and expecting growth.
I challenge you to look at one area of your life and focus on the changes that YOU need to make, and make them.
Here is to a great 2011! I will see you later.
The next time you need a speaker, make it easy on yourself and call me. I will inspire, motivate, and entertain your group. Check out my speaking demo then call (417) 339-6568 for availability. The only way I look good is making you look good for booking me.
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